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Steps of life... Being licensed tour guides for over 15 years, we; Lale & Kagan Kosagan learned 'one' for clear: "Seeing things from the eyes of our guests" Working for others long years, there came a time when we both felt overqualified and started to run our own business ten years ago, mostly on private basis. First step was designing & publishing our web-sites. This, in our terms, was a great success. From the first moment, we tried to give a friendly, relaxing and yet, professional enough approach on everything we do. Now, we have a circle of trust around us. This is chain... a chain of relations... our guests know well... we would never 'intentionally' do anything to break that circle of trust. This explains why %95 of our reservations are referrals. Then, came a time when we were not able to accept many reservation requests... this is when we formed a 'team' of licensed tour guides who are, we believe, as good as us, having similar principles in life, sharing the same values with us. The idea of working as a team, again, in our terms, became a great success. Finally, as a last step, after some serious operational changes, we turned ourselves to a fully licensed travel agent. We, now, are KSG Tours & Travel Services. How good we are... Guests are to decide ! |
